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Our Help section includes answers to most of your questions. If you can't find the answer you need, contact us or phone us.

Frequently Asked Questions

How do I submit an order?
When you click an Order link (can be found for example at Order Viagra page), you will be directed to our SSL secured server, where you will begin the ordering process. It is always recommended to consult with your doctor. Your order will then get submitted for approval and processing.
What happens once I place my order?
After you place your order, the information you provided will be reviewed by our team, who will either approve or decline the order. Once approved, your order status will be set to approved, and moved to processing by our logistics team. Your order will then be filled and shipped to you via USPS or other courier services if the shipping address is in Europe.
How can your prices be this low?
We try and keep our prices as low as we can without harming service and quality, simply by reducing costs where possible, low margins, small staff, batch shipping, more returning customers, no physical distribution center and more.

Transferring our business to the web reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices. By working online, we save on rent fees, employees, equipment etc.
What is an online consultation?
Online consultations are a recent innovation in health care, taking advantage of the web in order to improve the patient's access to a physician's care. Instead of receiving a traditional physical exam by a physician, the patient completes an online questionnaire.

Although online consultations will never completely replace traditional medical methods, they do provide a way for patients to be treated for a limited number of conditions that, in certain circumstances, may not require a physical exam.
How are you ensuring my security and privacy?
TOPills is committed to preserving your medical and personal privacy. All data we shall receive is legally protected under doctor-patient privilege laws.

Our online ordering system is using latest Secured Encryption Technologies and all personal and credit card information will be submitted using high levels technical security (1024 bit SSL) with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use credit cards will be reported immediately.
What is your legal status?
In developing this new online means for delivering health care services, our organization is committed to meeting all current regulations and guidelines, and exceeding them where possible. TOPills only partners with licensed physicians. The pharmaceuticals we provide are obtained from legitimate pharmaceutical wholesalers, so that you can be sure you are getting the same medication you would receive in your neighborhood pharmacy.
Privacy Policy
We are committed to preserving the privacy of our customers. Your personal information, bank details and transaction details will only be used to fulfill the transaction and provide you with customer service. The information will not be shared with any further parties.
Site Security
We use advanced security measures in order to make our website safe for our customers to use. SSL 128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.
Refund Policy
Due to federal and local laws we can not receive medication back after they were dispatched, if for some reason your order did not arrive or was lost - we will issue an immediate refund or send another parcel as per your request. You should also check your local exportation laws regarding Generic medication, some places might disallow such an export.

What are your shipping policies?
Shipping Policy
Our order process has three specific phases - each with its own timetable. The three phases are payment processing, fulfillment, and shipping. An explanation and estimated timetable for each follows:

Payment Processing:
Your order is reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your payment method has been approved, the order is sent to our warehouse for fulfillment and shipping.

Please note, credit card processing can take up to 3 business days, depending on how quickly we receive approval from your credit card provider. If the payment is denied, we will contact you to receive the details for another form of payment.

If you have paid via wire transfer, the full amount of funds must be received before the order is sent to the warehouse for fulfillment.

Order Fulfillment:
If the item(s) in your order are in stock, we will ship them as soon as possible from our manufacturer. If the item(s) in your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse. If part of your order is in stock and part is out of stock, you will receive the "in stock" portion immediately, and the "out of stock" portion when it arrives.

Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins. There is an express shipping option for generic medications in most locations throughout the world. Express shipping means that you will receive generic medications between 3-14 business days after order fulfillment is completed (and you have received email notification that your order has been shipped), whereas via standard shipping the delivery time is between 7-21 business days after order fulfillment is completed. Please note, there is currently no express shipping offered for Brand medications. Brand medications delivery time is between 7-14 business days after the order is fulfilled.

Please note:
  • Saturday & Sunday deliveries are not available.
  • If your order is held up in Customs, it is our policy to ship out a replacement order, as a courtesy, at our cost. However, as this is done strictly as a courtesy for our customers, and as we have no responsibility or liability for what packages Customs decides to confiscate, the cost of the express shipping will not, under any circumstances, be refunded. So while the reshipment of your order will be done entirely at our cost as a service to you, the express shipping charge will not be refunded.
Cancellation policy
You may cancel your order before it is shipped by sending a cancellation request by e-mail to: [email protected]
How does express shipping work?
Express shipping is currently available only for generic pills. With express shipping, you can expect to receive your order within 3-14 business days from the day the order is shipped. If you order multiple products, we will do our best to ship everything together via express shipping. However, if this is not possible,

we will ship what we can via express shipping, and the remainder of your order will be sent via standard shipping. If express shipping is not available in your location, you will receive an email from us advising you as such.

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Richard Harris
2/19/2014  United States (USA)
My wife and I are so pleased with our renewed sex life since I have started to take Viagra purchased through your services.
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